Value Proposition
One of the biggest challenges facing today's IT management and procurement staff is keeping track of IT hardware devices and the associated maintenance contracts. Especially when dealing with multi-vendor hardware across many site locations. Because we are able to draw from the vast array of technical expertise and geographical range of our numerous business partners, our service capabilities are nearly boundless, and service quality unsurpassed. And, with MDMS's web-based software tools, procuring, managing, tracking, and utilizing these assets and services are easier than ever before.

 

Here's how IT works:

• MDMS provides multi-vendor service solutions, with one invoice, one contract term, and one point of administration. That means you save time and money by going to only one source for quotes and billing from multiple service providers.

Systems, Workstations, Servers, Printers, RF Equipment, Routers, Hubs, PC's - they all have to be maintained. The problem is that there are sometimes hundreds, even thousands of multi-vendor devices, spread across varied geographies. Wouldn't it be nice to have one coterminous service contract, with one invoice, and one organization to call regarding all billing questions and pricing issues? You enjoy one-stop-shopping without giving up the benefit of "Best in Class" expertise, or the option to change service providers for any given device or geography.

• MDMS provides online asset tracking for existing and new assets, giving instant and secure access to all contract and equipment information twenty-four hours a day, seven days a week. This means a corporate user can log on, view assets at a glance, place service calls, plan renewals, and shop for better pricing - all on the same web site.

Keep track of all of your IT hardware assets - live 7x24. Know where everything is, or where it is supposed to be, who is responsible for that asset, and how much you are paying to maintain it. Know when the contract renews, plan budgets, and do it all with MDMS.

• MDMS provides online service call history reporting.

Sort by site, serial number, model number, or date range. Know when calls were closed, what the problem was, and if Service Levels were met. Our software tools also give you the ability to customize these reports, and email or export to CSV.

• MDMS saves the end-user time by providing a single web site for all service call placement. We can even seamlessly link our web dispatch service to our client's site, maintaining their company image (colors, logos etc.) throughout the call placement process.

Place service calls enterprise wide, across all equipment types, on the same website, or the same 800#. You get the convenience of one stop service, without giving up the expertise of "best in class" providers.

• MDMS provides an online Request-A-Quote feature for timesaving and money-saving contract pricing.

Want to add a device the master agreement? Simply dial into the MDMS web site, provide model number, location, and coverage requirements, and MDMS will respond with online pricing.
Multi-vendor RFPs simplified!