Service Call Placement and Escalation
MDMS saves client's time by providing a single website (or 800#) for multi-vendor service call placement. Simply choose the device, type in a brief description of the problem, and your request is instantly sent to your best in class service provider. And, whether you use our online service, or toll free dispatch, you always receive an electronic receipt with all pertinent service call information.

With MDMS, you go to one place for service call escalation. Click on your MDMS account manager's email link, or give us a call. From Mainframes to printers, call MDMS for status on technician arrivals, parts delivery, or any other performance related issues. We interface with the vendor, so you don't have to.